Our office presents a cluttered, messy appearance to guests.

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We have an inviting work space that makes guests feel comfortable.

The staff is often harried and overwhelmed.

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Employees feel in control of their days.

It can take 30-45 minutes to get settled in and ready to work.

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Work is prioritized the night before, and staff gets started right away.

Interruptions are the norm, and multitasking is encouraged.

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We try to limit multitasking so that we can keep up productivity levels.

It is hard to get projects out on time because not everyone meets deadlines.

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Everyone works well together and keeps up with daily expectations.

All employees must be available at all times.

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Employees are encouraged to find some uninterrupted time each day to focus on projects.

It is difficult to cover for another employee because everyone has his or her own system.

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We have recommended systems in place and can easily cope with absences.

We hold too many meetings that run too long.

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Meetings are well managed and only held when necessary.

Clients/customers are frequently annoyed at a lack of follow-up.

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Everyone does a great job of keeping up with telephone and email requests.

There are no set policies and procedures to refer to when needed.

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We have written policies and procedures to guide us.

Employees often feel overworked and dissatisfied.

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We feel appreciated, and this is a rewarding place to work.